Frequently Asked Questions

Everything you need to know about shopping with Lone Pine.

What is your return policy for apparel and gear?

We offer a 30-day return window for all items in original condition with tags attached. Please note that certain closeout items may be marked as final sale.

How long does shipping typically take?

Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are looking to expand our shipping zones in the near future.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are the products on your site authentic?

Yes, we work directly with premium outdoor and fashion brands to ensure that every item sold at Lone Pine Gear Exchange is 100% authentic.