Returns & Exchanges
At Lone Pine Gear Exchange, we want you to be fully prepared for your next adventure, which is why we offer a 30-day return policy on all unworn fashion and outdoor apparel. If your gear doesn't fit or meet your expectations, we make the exchange process simple and sustainable.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Place your items in their original packaging with all tags attached to ensure they are protected during transit.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our team inspects the gear at our warehouse, we will issue a refund to your original payment method or process your exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing